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M’sian Shares How She Got Refund Of RM8000+ From Agoda’s Hotel Booking

This article is published by Travelog.
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Due to the outbreak of the COVID-19 (coronavirus), a netizen cancelled her trip to Japan in March and shared how she got a refund of RM 8000+ for hotel booking through Agoda in a post that went viral in Facebook.

Source: Chinatimes

She requested Agoda’s customer service (via Wechat) for a refund of hotel booking in Japan. However, Agoda replied by informing that property reservations team from Japan rejected the refund request.

Source: FB/Venice Bung

 “We have received a reply from the property reservations team and have been informed that they are unwilling to waive the fee. We wish to inform you that this is purely the property’s decision and unfortunately Agoda has no control over the waiver of fees.” Agoda replied.

Later, a friend settled in Japan suggested her to contact directly with the hotel management team in Japan.

Source: FB/Venice Bung

She mentioned that the hotel was highly efficient and replied her within 1 hour via email. Fortunately, the hotel allowed free cancellation for the bookings.

Source: FB/Venice Bung

In regards to the request, Agoda have also confirmed with the hotel to allow free cancellation for both bookings and offered refund in Agoda Cash.

Source: FB/Venice Bung

Nevertheless, she refused on the refund method of Agoda cash and insisted to get a refund via credit card or bank account.

Source: FB/Venice Bung

After much effort she has successfully received a refund of RM 8000+ from Agoda for her stay.

Source: FB/Venice Bung

The COVID-19 outbreak has indeed caused serious damage to tourism business, also causing inconvenience for travellers. If you have recently encountered issue with Agoda refunds, you can try contacting the respective hotel for inquiries.

NOTE: All the above information is correct at the date of publication. If you come across any changes or updates, please let us know by email and we will update the information accordingly. Thank you!

This article is published by Travelog.
For more travel deals, click here for more information!

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