With the COVID-19 (coronavirus) outbreak occurring rapidly around the world, most of the people has been forced to cancel their upcoming trip as well as flight booking.
A Malaysian netizen called Aswin shared his own experience on how he successfully cancelled his flight to Hong Kong and Jeju, Soth Korea and received a full refund from AirAsia.
The following shows his 14 steps requested for a full refund from AirAsia. You may refer to this if you are facing the same problem right now.
Step 1: Open AirAsia official website and select “Chat with AVA”
Step 2: Select “Refund”
Step 3: Select “AirAsia New Refund Request”
Step 4: Select “Flight Cancellation Refund”
Step 5: Select “Yes”
Step 6: Enter your 6-digit Booking Number as shown in your flight itinerary
Step 7: Enter your Last Name/Surname/Family Name in accordance with your booking
Step 8: Enter only your First Name
Step 9: Enter your Date of Birth in format of DD-MM-YYYY
Step 10: Enter your Email address that you used to make booking.
Step 11: Enter “Y” to cancel all the flights (Round-trip ticket)
Step 12: Enter the number of passengers requested for refund. For example there are 5 passengers on a booking, if there are only certain people who need to be refunded, enter the number according to the name list.
Step 13: Describe the flight to be refunded. For example,”Jeju Flight Refund”
Step 14: Select the refund option, either refund back to your original payment method, or AirAsia Credit Account.
Here’s end up with the simple 14 steps to help you get a full refund from AirAsia!
For further information, please visit AirAsia Official Website.