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M’sian Shares How He Got Full Refund For AirAsia Flight Cancellation

With the COVID-19 (coronavirus) outbreak occurring rapidly around the world, most of the people has been forced to cancel their upcoming trip as well as flight booking.

A Malaysian netizen called Aswin shared his own experience on how he successfully cancelled his flight to Hong Kong and Jeju, Soth Korea and received a full refund from AirAsia.

The following shows his 14 steps requested for a full refund from AirAsia. You may refer to this if you are facing the same problem right now.

Step 1: Open AirAsia official website and select “Chat with AVA”

Source: AirAsia

Step 2: Select “Refund”

Source: AirAsia

Step 3: Select “AirAsia New Refund Request”

Source: AirAsia

Step 4: Select “Flight Cancellation Refund”

Source: AirAsia

Step 5: Select “Yes”

Source: Norul Aswin Norzain

Step 6: Enter your 6-digit Booking Number as shown in your flight itinerary

Source: Norul Aswin Norzain

Step 7: Enter your Last Name/Surname/Family Name in accordance with your booking

Source: Norul Aswin Norzain

Step 8: Enter only your First Name

Step 9: Enter your Date of Birth in format of DD-MM-YYYY

Source: Norul Aswin Norzain

Step 10: Enter your Email address that you used to make booking.

Source: Norul Aswin Norzain

Step 11: Enter “Y” to cancel all the flights (Round-trip ticket)

Source: Norul Aswin Norzain

Step 12: Enter the number of passengers requested for refund. For example there are 5 passengers on a booking, if there are only certain people who need to be refunded, enter the number according to the name list.

Source: Norul Aswin Norzain

Step 13: Describe the flight to be refunded. For example,”Jeju Flight Refund”

Step 14: Select the refund option, either refund back to your original payment method, or AirAsia Credit Account.

Source: Norul Aswin Norzain

Here’s end up with the simple 14 steps to help you get a full refund from AirAsia!

Source : Airasia & Norul Aswin Norzain

For further information, please visit AirAsia Official Website.

3 Comments

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  1. I think this is among the most vital info for me. And i am glad reading your article. But want to remark on some general things, The website style is ideal, the articles is really nice : D. Good job, cheers

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